BUSINESS PROCESS SOLUTIONS

At “Motseng” we look beyond the current operations and see the impact we have on people. This way of thinking is what drives our essence of “defining excellence”. We believe in the power of people and their ability to explore and shift boundaries which lead to success.

Business Process Reengineering

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.

We use seven principles of reengineering to streamline the work process and thereby achieve significant levels of improvement in quality, time management, and cost:

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  • Organize around outcomes, not tasks.
  • Identify all the processes in an organization and prioritize them in order of redesign urgency.
  • Integrate information processing work into the real work that produces the information.
  • Treat geographically dispersed resources as though they were centralized.
  • Link parallel activities in the workflow instead of just integrating their results.
  • Put the decision point where the work is performed, and build control into the process.
  • Capture information once and at the source.

Programme and Project Services

Portfolio management should optimise the balance between delivery, the release of value, cost, equity, risk appetite, key stakeholder expectations and proposed outcomes. Our services include:

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  • Analysis and review of the business´s portfolio of current and planned projects.
  • Alignment of projects with the business strategy and goals.
  • Project prioritisation and advise on projects with greatest benefit to the organisation.
  • Optimisation of the business´s project portfolio to make most efficient use of resources and minimise change impact on the business.

Our PMO approach, consisting of interconnected dimensions to provide project integration across the project lifecycle:

  • Programme or project design and planning.
  • Outcome management.
  • Programme or project support.
  • Risk and issue management.
  • Financial and procurement management.
  • Monitoring, verification and progress reporting.
  • Stakeholder management.

IT Service Management (ITSM)

This is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.

ITSM audits are based on analysis of four key performance indicators in specific ways:

  • Growth and value, which involves tracking revenue growth against investment and utilization.
  • Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures.
  • Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided.
  • Communication effectiveness, which involves examining customer feedback and gauging customer satisfaction and awareness.